Shipping policy

Shipping

We ship worldwide from our fulfilment partner. Shipping is free on every
order, with no minimum.

Processing
Orders are prepared within 1–2 business days. You will receive a tracking
number by email once the parcel is handed to the carrier.

Delivery times
Delivery times are estimates in business days, counted from dispatch:

United States, Australia, Spain — 9–13 business days
Germany, United Kingdom, Netherlands, New Zealand — 10–12 business days
France, Luxembourg — 11–13 business days
Canada, Italy, Mexico — 13–15 business days
Belgium, Ireland — 14–15 business days
Austria, Switzerland, Norway — 15–16 business days
Brazil, Sweden — 17–18 business days

Estimates are not guarantees. Customs, weather and carrier backlogs can add
time, and we do not control the parcel once it is with the carrier.

Tracking
Every order ships with tracking. Your tracking link may take 3–5 days to
show its first scan — this is normal and does not mean the parcel is lost.

Where we ship from
Orders are dispatched from our supplier's warehouse in China. Parcels carry
a customs declaration as required by law. Import duties or taxes, where they
apply, are the responsibility of the recipient.

Multiple items
Orders with more than one hammock may arrive in separate parcels, sometimes
a few days apart. You will receive tracking for each.

Lost or delayed parcels
If your order has not arrived 30 days after dispatch, email us and we will
reship at our cost or refund you in full — your choice.

Wrong address
We ship to the address entered at checkout. If you spot a mistake, email us
within 6 hours and we will correct it. After that the order is with the
warehouse.

Questions: support@puptub.shop — we reply within 24 hours.