Contact information
Contact us
Email: support@puptub.shop
We read every message and reply within 24 hours, usually sooner. There is no
call centre and no ticket queue — you are writing to the people who run the
shop.
What to include
For anything about an existing order, send your order number. It is in your
confirmation email and starts with #. One line is enough.
What we can help with
Where your order is · changing a colour or address before dispatch ·
returns and refunds within 60 days · a damaged or wrong item ·
whether the PupTub suits your pet.
Business hours
Monday to Friday. Messages sent at the weekend are answered on Monday, and
often sooner.