Refund policy

Returns & refunds — 60 days to change your mind

Buy the PupTub, use it on a real, wet, unimpressed dog, and decide
afterwards. If it is not for you, we refund you.

1. The 60-day test run

You have 60 days from the day your order arrives to ask for a refund of the
product price. Not 60 days from purchase — 60 days from the moment it lands
on your doorstep.

No questions asked. You do not have to explain yourself, photograph
anything, or convince us the dog hated it.

You do not need to send anything back. There is no return shipment, no
label, no trip to the post office. Keep the PupTub, pass it to a friend with
a dog, or donate it to a shelter — whatever you like.

2. How to get your refund

Email us. Write to support@puptub.shop with your order number. One line is
enough.

That is it. We reply within 24 hours and process the refund. Your money goes
back to the original payment method within 5–7 business days. Your bank may
take a few days more to show it.

3. Colour exchanges

The PupTub comes in one size, so there is nothing to measure and nothing to
get wrong. What people do change their mind about is the colour.

If you ordered Peony and wanted Sky, or Pebble instead of either, email us
within 60 days of delivery. We ship the replacement straight away, and you
keep the first one.

One free colour exchange per order.

4. Wrong item or a defect

If we got it wrong, fixing it costs you nothing and there is nothing to send
back.

- Wrong item or colour. Tell us and we send the right one. Keep the wrong
  one or pass it to a friend with a dog — we will not ask for it back.
- Damaged or defective. Send one photo of the problem. We replace it or
  refund you, whichever you prefer.
- Damaged in transit. Same as above. Photograph the parcel too if you still
  have it.

5. Cancelling an order

Orders can be cancelled within 6 hours of being placed. After that they are
already with the warehouse and moving, and we cannot pull them back.

If your 6 hours have passed, do not worry — take delivery and use the 60-day
refund instead. You end up in the same place.

6. Lost or stolen parcels

If tracking says delivered and the parcel is not there, or it stops moving
for more than 30 days, email us. We open a case with the carrier and, if it
does not turn up, we reship at our cost or refund you in full — your choice.

You are never left paying for a parcel you did not receive.

7. What we cannot refund

- Requests made more than 60 days after delivery.
- Duplicate claims on an order that has already been refunded or reshipped.

Still not sure? Ask before you buy rather than after. We answer every
message within 24 hours, and we will tell you honestly if the PupTub is
wrong for your dog.

support@puptub.shop